Our Team

Zak K. profile picture

Zak K.

OWNER, MASTER TECHNICIAN, CERTIFIED PCA TECH INSPECTOR

Zak, owner and founder of Zaks Auto has been repairing cars for 20 years. He began his career at several independent garages then worked his way up through Honda/Nissan and Audi/Porsche. Zak is an ASE Certified Master Technician and a Master Porsche Technician. He has a true passion for European performance cars, but truly has an affinity for motorsports and cars in general. He appreciates the vintage beetle as much as the Porsche 991. Zak envisioned a certain type of repair and performance shop, which has been his driving force since 2008. He has come a long way from the little 2-bay garage he rented far off the beaten path, but his integrity and care for his customers has remained the same. In his free time, Zak enjoys being with his wife, Kristen and their 4 kids. He also loves mountain biking, hiking, snow-boarding, racing cars, kayaking and camping.


KRISTEN K. profile picture

KRISTEN K.

CO-OWNER, OFFICE MANAGER

Kristen helped Zak start the business in 2008 and has been overseeing the business growth and development ever since. Her main responsibilities are Human Resources, Marketing and Customer Relations. Kristen has a B.A. in Communications from The University of Connecticut and has certificates in holistic nutrition, personal training and massage therapy. Alongside her part-time job at Zaks Auto, Kristen also holds down a full-time job as Mother to their 4 kids! The couple have 4-year old triplet daughters, Vivian, Claire and Adele and an 8 month old son, Calvin.


JAKE R. profile picture

JAKE R.

SERVICE MANAGER

Jake’s career in automotive repair began in 2012 and he’s been going full throttle ever since! His career path has been a windy one from the start! He spent 2 years at AAMCO removing and installing transmissions, as well as general repair before coming to Zaks Auto. Jake joined our team in 2014 with a genuine zeal for car repair and European motorsports. His positive and friendly attitude is infectious and he sets the bar for the level of integrity and professionalism we expect and require at Zaks Auto. Jake moved to our service department in 2016 and in two short years was promoted to Service Manager. Jake has an Automotive Technology degree from New Hampshire Technical Institute and has completed Service Advisor training through Automotive Training Institute. He enjoys working on his VW Golf R and spending time with his wife, Emily and their 2 cats.


RICO R. profile picture

RICO R.

SERVICE ADVISOR

Rico has joined our team with 25 years of service department experience and it shows! He has held lengthy positions at NTB, Sullivan Tire, Pep Boys and Toyota as a Service Advisor and Manager. In an industry with an ever-changing landscape, Rico has continually grown his automotive knowledge and overall understanding of how to take care of customers in the best we possible. Service advising is truly ‘Project Management’ and Rico’s ability to direct, oversee and communicate throughout a customer’s visit to our shop is nothing short of amazing! Rico has a degree in computer science and enjoys spending time with his wife and daughter outside of work. You can also find him spinning tunes as DJ Primo at night! www.djprimo.net


MARK P. profile picture

MARK P.

SHOP FOREMAN

Mark joins our team with incredible experience as our Shop Foreman. He will lead our technicians and oversee daily operations on the shop floor. As a foreman, Mark will work directly on customer vehicles, as well as side-by-side with his staff to ensure quality and efficiency in every way. Mark began his career in 2004 as an Audi Technician and has worked at Audi/Porsche dealerships for the past 16 years. In his free time, Mark enjoys hiking, biking, and tracking his Audi A4 with COM Sports Car Club (COMSCC).  

Certifications & Awards

  • Audi Certified Master Guild 
  • Porsche Bronze Certified
  • Volkswagen Certified
  • 2011 USA Audi Twin Cup Technician Challenge – Top 3
  • 2012 Competitor Team USA – Audi Technician challenge in Germany


PAUL W. profile picture

PAUL W.

XPEL INSTALLER, DETAIL TECHNICIAN

Paul joined our team in 2016 to launch our Detailing division and has 9 years of experience with high end detailing and paint correction. Paul has spent 2 years learning the art of Paint Protection Film and is now an XPEL PPF Installer. XPEL is the industry leader in paint protection film and ceramic coatings. He truly loves the art of detailing and restoring a vehicle to showroom quality. Outside of work Paul loves to skateboard, mountain bike, attend car shows and spend time with family. A fun fact about Paul is that he is an incredible skateboarder!


RYAN F. profile picture

RYAN F.

AUTOMOTIVE TECHNICIAN

Ryan joined our team in 2018 and is a determined and skilled technician. He has a passion for European cars and never shies away from a challenge, of which he has had many! We love his willingness to be a team player and to get the job done right. Ryan has his Associates degree in Automotive Technology from Manchester Community College. He began his career at Mercedes Benz and several small independent shops, which made his move here a natural one. Ryan loves to travel and has already been to 7 countries and all 50 states in the USA!


TYLER W. profile picture

TYLER W.

AUTOMOTIVE TECHNICIAN

Tyler joined our team in 2018 and has demonstrated extreme commitment to his career. He is a graduate of Universal Technical Institute in Norwood, MA and has been working in the field since 2012. He is Ford factory-trained technician through level 5. and spent 4 years at AAMCO as a transmission specialist. Tyler is very skilled with all types of vehicles and takes on many difficult projects and tasks. Outside of work, Tyler likes to spend time with his fiancé, Brianna and daughter, Isabella.


JAMES M. profile picture

JAMES M.

AUTOMOTIVE TECHNICIAN

Jim joined our team in 2019, but truly it feels like he’s been with us all along! He has been a Zaks Auto customer since 2013 and an avid car enthusiast for much longer. Jim blows us away every day with his energy, attitude and commitment to his job. He started here as an entry level technician and has soared into general technician level, completing all of his work in an impressive manor. He is currently enrolled in the Automotive Technology program at NCC. Outside of work Jim can be found indoor rock climbing, long-boarding, camping and kayaking.


RYAN W. profile picture

RYAN W.

AUTOMOTIVE TECHNICIAN

Ryan joined the Zaks Team in July of 2020 and what a pleasure it has been to have him here. His entire career in the automotive industry was with Sullivan Tire, where he worked his way from an entry level technician to an ASE certified Master Technician over the last 12 years. Ryan made a move to Zaks Auto to expand his knowledge with European cars and performance work as well. He has made a seamless transition and a huge positive impact to our company! Ryan truly loves all things mechanical and electrical and it shows through his efficiency, positive attitude and attention to detail. Ryan enjoys his time out of work with his fiancé and young son, Leo.